Frequently Asked Questions

Why Embers & Roots?

Our business started from selling our handmade candles (embers) and wooden cigar boxes handmade by grandad Kevan (roots).

What is frosting? 

Frosting is a natural effect of using vegetable waxes, especially soy. The wax is trying to return back to its natural form and as a result it begins to crystallise. It does not affect the performance of the candle in any way and also means your wax is 100% natural. We don’t experience frosting often with our candles and will disappear once the candle is lit.

Can I have what I want printed on the label?

You sure can – choose the custom printed label listing and you can have what you like up to 85 characters. We don’t judge, the service is completely uncensored.

Can I print emojis?

Unfortunately, we do not print emojis.

Does my order come boxed? 

We do not automatically box our products individually. This is because the box usually ends up straight in the rubbish and goes against our ethos of reduce, reuse, recycle. We do understand that first impressions matter, so we do offer a gift wrapping service at an additional cost for your candles including a 100% cotton canvas bag for the large 3 wick candles that can be reused.

What is your delivery policy?  

We aim to get orders dispatched in 1-3 days and we usually use Hermes as our preferred courier which can take between 1-3 days to deliver.

How do I become a stockist?  

If you are interested in stocking our product please complete this form.