Delivery & Returns

We offer free delivery on all UK mainland orders of £35 or more. For orders below that, a flat charge of £4.50 applies. Everything is sent in plastic-free, fully recyclable packaging.

We pour, pack and post in small batches, usually within two to three working days. Once your order is on its way you will receive a tracked dispatch email so you can follow it home.

UK tracked delivery usually arrives within two to three working days of dispatch. At busy times, such as the run up to Christmas, please allow a little longer.

Our last posting date for Christmas is Monday 21 December.

Need something in a hurry? Choose next working day at checkout, available on orders placed before 1pm Monday to Thursday.

We ship across the UK as standard, and to selected European destinations on request. If you are outside the UK and would love our candles, drop us a line before ordering and we will arrange a quote.

We want you to love what you receive. If something is not right, unused items can be returned within 30 days for a full refund of the product price.

To start a return, just get in touch and we will talk you through it. If you cancel within 14 days of delivery, we also refund your original standard delivery charge, as the law requires. Return postage is yours to pay unless the item is faulty. Full details are in our Refund Policy.

Candles are fragile things and very occasionally one does not survive the journey. If your order arrives damaged, please let us know as soon as you can, ideally within 48 hours, with a photo (this does not affect your legal rights), and we will put it right straight away, with a replacement or a refund.